It is the goal of our hospital to deliver service not only in a timely and effective manner but to improve ourselves with continuous monitoring of patient feedbacks. Systematic efforts are taken to review patient complaints, feedbacks and ensure corrective action is taken to continually improve our services.
Many a times, Quality is confused with the term Accreditation, whereby a hospital works for certification and then forgets about it. That is a short-term and short-sighted approach.
What works in the long term is the building and sustenance of a Quality culture in the organization. It is not about one person or a few key members working on patient safety and satisfaction. It is each and every employee's duty to understand the work they are doing and the importance behind it.
Kauvery Hospital proves that Quality is a top-down approach and with the support of the management, Quality month was celebrated as part of World Quality Month which is celebrated all over the world in the month of November.
The theme this year was Quality from the patients' point of view!
This event was first of its kind in our hospital, and its objective was to drive the value of Quality through each and every employee.
The whole month saw various activities and competitions, based on the theme and was received with enthusiastic participation from staff across all departments.